We aim to deliver by courier within 48 hours (but this cannot be guaranteed).
Delivery will only be made if there is someone there to accept and sign for the goods or if you have asked or named ‘safe place’ such as with a neighbour.
The food must be unpacked on receipt and either placed in a fridge below 8°Centigrade or a freezer below minus 18° Centigrade. In the case of refrigeration, the food must be consumed within 48 hours of receipt.
If, for whatever reason, the item cannot be accepted, then the APC courier will leave a card and the goods will have to be collected, by the recipient, from their nearest depot. In this event you are responsible for ensuring the food is safe for consumption.
All address information must be accurate including postcode and recipients telephone number. We cannot accept responsibility for late or undelivered goods if delivery details are incorrect.
Your statutory rights are not affected.